About GANBA
What is GANBA?
GANBA is a foot wellness and everyday movement brand offering footwear, mobility tools, massage products, arch support, and foot-care essentials designed to help you move more comfortably.
What does GANBA focus on?
We focus on four key areas: comfort, mobility, recovery, and everyday foot care.
Orders
How can I place an order?
Simply choose the product you want, select the appropriate size or variant, add it to your cart, and complete checkout.
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible. Once an order has entered processing or been shipped, changes may no longer be possible.
How do I know if my order has shipped?
You'll receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping
How long does shipping take?
Delivery times depend on your location and the product ordered. Estimated delivery times are provided during checkout and may vary due to carrier, customs, weather, or other delays.
Can I track my order?
Yes. Once your order ships, you'll receive tracking information by email.
Why hasn't my tracking information updated?
Tracking can sometimes take up to 48 hours to become active after shipment. If there are no updates after that period, contact our support team.
Returns & Refunds
What is GANBA's return policy?
Eligible products can generally be returned within 30 days of delivery, provided they meet our return conditions.
How do I request a return?
Contact our support team with your order number and reason for the return. We'll provide the appropriate return instructions.
When will I receive my refund?
After your return is received and inspected, your refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Sizing
How do I choose the right footwear size?
Measure your foot in centimeters and compare the measurement with the size chart on the individual product page.
What if I'm between sizes?
For most styles, choosing the larger size may provide a more comfortable fit. However, always check the product-specific size chart before ordering.
Products
Are GANBA products suitable for everyday use?
Many GANBA products are designed for everyday comfort, movement, and foot-care routines. Always follow the product-specific instructions and intended use.
Do GANBA products treat medical conditions?
GANBA products are designed for comfort, mobility, recovery, and general foot care. They are not intended to diagnose, treat, cure, or prevent medical conditions. If you have a medical concern, consult a qualified healthcare professional.
Where can I find product-specific information?
Each product page provides details such as features, sizing, materials, usage information, and other relevant specifications.
Still Have Questions?
We're happy to help.
Contact GANBA Support with your order number or product question, and our team will assist you.
GANBA — Move Better. Live Better.