Frequently Asked Questions

Everything You Need to Know About GANBA

Have a question? You're in the right place.

Below are answers to the questions we receive most often about our products, orders, shipping, returns, and our approach to movement and recovery.

If you can't find what you're looking for, our Customer Support team is always happy to help.

About GANBA

What is GANBA?

GANBA is a movement wellness brand dedicated to helping people move with greater comfort, confidence, and freedom.

We create thoughtfully designed movement and recovery solutions, backed by practical education and everyday routines that support long-term mobility—not just temporary relief.

What makes GANBA different?

Many products focus only on cushioning discomfort.

GANBA focuses on improving how people move.

Our approach combines quality products, movement education, and simple recovery habits to help support better mobility over time.

Who are GANBA products for?

Our products are designed for anyone who wants to move more comfortably, including:

• People who stand for long hours
• Walkers and travelers
• Active adults
• Older adults
• Individuals recovering from everyday fatigue
• People rebuilding mobility after injury or surgery*
• Anyone seeking greater comfort in daily movement

*Always follow your healthcare provider's recommendations during medical recovery.

Products

How do I choose the right product?

The easiest way is to browse by your lifestyle or movement goal.

Examples include:

• Stand All Day
• Walking & Travel
• Daily Recovery
• Movement & Mobility
• Active Aging

You can also contact our support team if you'd like personalized guidance.

Are your products one-size-fits-all?

Sizing varies by product.

Please refer to the Size Guide on each product page before placing your order.

How long does it take to notice a difference?

Every person is different.

Some customers feel more comfortable immediately, while others notice gradual improvements as they build healthier movement habits and use the products consistently.

GANBA focuses on supporting long-term movement—not promising instant results.

Are GANBA products medical devices?

No.

Unless specifically stated, GANBA products are wellness and lifestyle products designed to support comfort and everyday movement.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Orders

Can I change or cancel my order?

If your order has not yet been processed, we'll do our best to help.

Please contact Customer Support as soon as possible after placing your order.

Once an order has shipped, changes or cancellations may no longer be possible.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number.

You can also visit our Order Tracking page at any time.

I entered the wrong shipping address.

Contact us immediately.

If your order hasn't been fulfilled, we may be able to update the address.

Unfortunately, once an order has shipped, we cannot guarantee changes.

Shipping

Where do you ship?

We currently ship to many countries worldwide.

Shipping availability may vary depending on your location.

Please review our Shipping Policy for the latest information.

How long does shipping take?

Delivery times vary by destination.

Estimated delivery dates are shown during checkout and in your shipping confirmation email.

Please note that customs clearance, holidays, and carrier delays may occasionally affect delivery times.

Do you offer free shipping?

Yes.

Free shipping may be available for qualifying orders.

Current shipping promotions are displayed during checkout.

Returns & Warranty

What is your return policy?

If you're not completely satisfied with your purchase, you may request a return within our return window, provided the item meets our return requirements.

Please visit our Returns page for complete details.

How do I start a return?

Simply contact Customer Support with:

• Your order number
• The item(s) you'd like to return
• The reason for the return

We'll guide you through the process.

Are your products covered by a warranty?

Selected products include a limited warranty against manufacturing defects.

Warranty coverage varies by product.

Please see the product page or Warranty Policy for details.

Payments

What payment methods do you accept?

We accept major credit and debit cards, along with other secure payment options available during checkout.

Available payment methods may vary by country.

Is checkout secure?

Yes.

All payments are processed using encrypted, secure payment technology to help protect your personal and financial information.

Movement & Recovery

Can your products relieve pain?

Our products are designed to improve comfort and support healthy movement.

They are not intended to replace professional medical care or guarantee pain relief.

If you experience persistent or severe pain, please consult a qualified healthcare professional.

Can I use GANBA products every day?

Yes.

Most GANBA products are designed for regular everyday use.

Always follow the care and usage instructions provided with each product.

Do I need to do exercises as well?

Healthy movement often works best when products are combined with simple daily mobility habits.

That's why GANBA also provides educational resources, movement routines, and recovery guides to help you build lasting results.

Account

Do I need an account to place an order?

No.

You can check out as a guest.

Creating an account simply makes it easier to view your order history, save your information, and manage future purchases.

How do I reset my password?

Click Forgot Password on the login page and follow the instructions sent to your email.

Still Need Help?

If your question isn't answered here, we'd love to hear from you.

Contact our Customer Support team, and we'll do our best to respond as quickly as possible.

Thank you for choosing GANBA.

We're here to help you move with greater comfort, confidence, and freedom.

Move Better. Feel Better. Every Day.