Shipping Policy

Last updated: July 2026

Thank you for choosing GANBA.

We know you're excited to receive your order, and we're committed to making the shipping process as smooth and transparent as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through the GANBA website.

Order Processing

After your order is placed, you'll receive an order confirmation email.

Our team carefully reviews and prepares each order before shipment.

Processing Time

• Orders are typically processed within 1–3 business days.
• During peak seasons, holidays, or promotional events, processing may take slightly longer.
• Orders are processed Monday through Friday, excluding public holidays.

Please note that processing time is separate from shipping time.

Shipping Destinations

GANBA currently ships to customers in many countries and regions worldwide.

If shipping is unavailable for your location, you will be notified during checkout.

We continue expanding our shipping network to serve more customers around the world.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Delivery estimates are provided as a guide and are not guaranteed.

Actual delivery may vary depending on carrier performance, customs clearance, weather conditions, or other factors outside our control.

Shipping Costs

Shipping costs are calculated during checkout based on:

• Delivery destination
• Order value
• Package size and weight
• Shipping method selected

From time to time, GANBA may offer free shipping promotions on qualifying orders. Any applicable offer will be displayed during checkout.

Order Tracking

Once your order has shipped, you'll receive a shipping confirmation email containing:

• Tracking number
• Carrier information
• Tracking link (where available)

Tracking updates may take 24–48 hours to appear after the carrier receives your package.

Multiple Shipments

To improve delivery speed and product availability, your order may be shipped in multiple packages.

If this happens:

• You will not be charged additional shipping fees.
• Each shipment will include its own tracking information.
• Packages may arrive on different days.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by your local authorities.

Unless otherwise stated during checkout:

• Customers are responsible for any applicable customs charges.
• Customs procedures may delay delivery.
• GANBA cannot control or predict these charges.

Please contact your local customs office for more information.

Incorrect Shipping Information

Please double-check your shipping address before completing your purchase.

If you've entered an incorrect address, contact us immediately.

If your order has not yet been processed, we'll do our best to update your information.

Once an order has been shipped, we may not be able to make changes.

GANBA is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided at checkout.

Lost, Delayed, or Damaged Packages

If your package appears to be delayed, lost, or arrives damaged:

1. Check your tracking information.
2. Contact the shipping carrier if appropriate.
3. Reach out to our Customer Support team with your order number.

We'll work with you to investigate the issue and determine the best resolution.

Delivery Delays

While we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:

• Severe weather
• Customs inspections
• Transportation disruptions
• Carrier delays
• High seasonal shipping volumes
• Natural disasters or other unforeseen events

We appreciate your patience if delays occur.

Refused or Undeliverable Packages

If a package is refused by the recipient or returned due to an incorrect address or unsuccessful delivery attempts:

• Additional shipping charges may apply before reshipment.
• Original shipping fees are generally non-refundable.
• Refunds, if applicable, may be adjusted to reflect any shipping or handling costs incurred.

Shipping Restrictions

Some products may not be available for shipment to certain countries or regions due to local regulations, carrier limitations, or product restrictions.

If an item cannot be shipped to your location, you'll be notified during checkout or after your order is reviewed.

Questions?

If you have any questions about shipping or your order, we're here to help.

Please contact our Customer Support team and include your order number whenever possible so we can assist you more quickly.

Thank you for choosing GANBA.

We're committed to delivering not only quality products—but also a reliable and transparent shopping experience from checkout to delivery.