Shop With Confidence
We want you to feel confident when shopping with GANBA. If your purchase isn't the right fit for you, we're here to help.
30-Day Return Window
You may request a return within 30 days of receiving your order.
To be eligible, items should be:
- Unused and in original condition
- Free from signs of wear, damage, or washing
- Returned with original packaging, tags, and accessories when applicable
- Accompanied by your order information
How to Start a Return
Contact our customer support team with your order number and the reason for your return.
We'll provide the return instructions and let you know the next steps.
Please do not send an item back before receiving return instructions, as unauthorized returns may not be accepted.
Refunds
Once your return is received and inspected, we'll process your refund to the original payment method.
Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.
Original shipping charges are generally non-refundable unless the return is due to an error on our part or the product arrived defective or damaged.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us promptly.
For faster assistance, include your order number and clear photos of the product and packaging.
We'll review the issue and work with you toward an appropriate solution.
Non-Returnable Items
For hygiene and safety reasons, certain products may not be eligible for return once opened or used.
Product-specific return restrictions will be stated on the relevant product page.
Questions About Your Return?
We're here to make the process as simple as possible.
GANBA — Shop With Confidence. Move With Confidence.