Privacy Policy
Last updated: July 2026
Your Privacy Matters to GANBA
At GANBA, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your information when you visit our website, purchase our products, interact with our services, or communicate with us.
By using the GANBA website, you agree to the practices described in this policy.
1. Information We Collect
We may collect information that you provide directly to us, automatically through your use of our website, or from trusted service providers.
Information You Provide
When you interact with GANBA, you may provide:
Personal Information
Including:
- Full name
- Email address
- Phone number
- Billing information
- Shipping address
- Payment details
- Account information
- Order history
- Customer support communications
Communication Information
When you contact us, we may collect:
- Messages and inquiries
- Feedback
- Product reviews
- Survey responses
- Other information you choose to provide
2. Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- IP address
- Browser type
- Device information
- Operating system
- Website pages viewed
- Time spent on pages
- Referral sources
- Shopping activity
- Cookies and similar technologies
This information helps us improve website performance, security, and customer experience.
3. How We Use Your Information
GANBA may use your information to:
Provide Products and Services
Including:
- Processing and fulfilling orders
- Delivering products
- Managing payments
- Providing customer support
- Handling returns and warranty requests
Improve Your Experience
Including:
- Personalizing website content
- Understanding customer preferences
- Improving products and services
- Developing new movement solutions
Communicate With You
Including:
- Order confirmations
- Shipping updates
- Customer service responses
- Product announcements
- Educational content
- Marketing communications (where permitted)
Maintain Security
Including:
- Preventing fraud
- Protecting accounts
- Detecting suspicious activity
- Maintaining website security
4. Cookies and Tracking Technologies
GANBA uses cookies and similar technologies to improve your browsing and shopping experience.
Cookies may help us:
- Remember your preferences
- Keep items in your shopping cart
- Understand website usage
- Provide relevant content
- Measure marketing effectiveness
You can adjust cookie settings through your browser. However, disabling cookies may affect certain website features.
5. How We Share Information
GANBA does not sell your personal information.
We may share information only when necessary to provide our services, including with trusted partners such as:
Service Providers
Including:
- Payment processors
- Shipping carriers
- Fulfillment partners
- Website hosting providers
- Analytics providers
- Customer service platforms
These partners are authorized to use information only for providing services to GANBA.
Legal Requirements
We may disclose information when required by law, regulation, legal process, or governmental request.
6. Payment Information
Payments are processed through secure third-party payment providers.
GANBA does not store your complete payment card details.
Payment providers handle payment information according to their own privacy policies and security practices.
7. Marketing Communications
With your permission, GANBA may send:
- Product updates
- Movement education
- Recovery tips
- Special offers
- Brand news
You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.
8. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
- Accessing your information
- Correcting inaccurate information
- Requesting deletion of your information
- Restricting certain processing activities
- Opting out of marketing communications
To exercise your rights, contact our Customer Support team.
9. Data Security
GANBA uses reasonable administrative, technical, and organizational measures designed to protect your personal information.
However, no online transmission or storage system can be guaranteed to be completely secure.
We encourage you to protect your account information and use secure passwords.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Complete transactions
- Maintain business records
- Resolve disputes
- Meet legal obligations
When information is no longer needed, we take appropriate steps to securely remove or anonymize it.
11. Children's Privacy
GANBA products and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information, please contact us so we can take appropriate action.
12. Third-Party Links
Our website may contain links to third-party websites, services, or platforms.
GANBA is not responsible for the privacy practices or content of third-party websites.
We encourage you to review their privacy policies before providing personal information.
13. International Customers
GANBA serves customers worldwide.
If you access our website from outside the country where our services operate, your information may be transferred, stored, and processed in accordance with applicable privacy laws.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Improvements to our services
- Legal or regulatory requirements
Any updates will be posted on this page with a revised "Last updated" date.
15. Contact Us
If you have questions about this Privacy Policy or how GANBA handles your information, please contact us.
GANBA Customer Support
Email:
astranovaone@gmail.com
Our Commitment
Privacy is built on trust.
We are committed to handling your information responsibly while creating a safe, transparent, and reliable experience for every GANBA customer.
Thank you for trusting GANBA.
Move Better. Feel Better. Every Day.