Warranty Policy
Last updated: July 2026
Our Commitment to Quality
At GANBA, we believe products that support movement should be built with care, reliability, and purpose.
Every product we create is designed to deliver dependable everyday performance and help people move with greater comfort and confidence.
Our warranty exists to give you peace of mind and support your experience with GANBA.
GANBA Limited Warranty
GANBA provides a limited warranty against manufacturing defects for eligible products purchased directly from our official website.
This warranty covers defects in materials and workmanship that occur under normal intended use.
Warranty coverage begins from the date your order is delivered.
Warranty Coverage
A covered warranty issue may include:
Manufacturing Defects
Examples:
- Defective materials
- Faulty construction
- Manufacturing-related failures
- Issues that prevent the product from functioning as intended
What Is Not Covered
The GANBA warranty does not cover damage caused by:
- Normal wear and tear
- Improper use or misuse
- Accidents, impacts, or external damage
- Failure to follow care instructions
- Modifications or alterations
- Damage caused by improper storage
- Cosmetic changes that do not affect product performance
Examples of normal wear may include:
- Minor surface marks
- Natural material changes over time
- Signs of regular use
Warranty Period
Warranty coverage varies by product category.
Unless otherwise stated on the product page:
| Product Category | Warranty Coverage |
|---|---|
| Movement & Mobility Products | Limited warranty |
| Recovery Accessories | Limited warranty |
| Support Products | Limited warranty |
The specific warranty period and coverage details will be provided on each product page when applicable.
How to Make a Warranty Claim
To request warranty support, please contact our Customer Support team with:
- Order number
- Customer name
- Product name
- Date of purchase
- Description of the issue
- Photos or videos showing the problem
Our team may request additional information to help evaluate your claim.
Warranty Review Process
After receiving your claim, GANBA will review:
- Product condition
- Nature of the issue
- Purchase information
- Whether the problem qualifies under warranty coverage
If approved, GANBA may provide one of the following solutions:
- Replacement product
- Replacement component
- Repair assistance (where available)
- Store credit
- Other appropriate resolution
The final solution will depend on product availability and the nature of the issue.
Replacement Products
If a replacement is approved:
- Replacement items may be the same model or an equivalent product.
- Replacement availability depends on current inventory.
- Replaced products are covered only for the remaining portion of the original warranty period.
Proof of Purchase
Warranty service requires proof that the product was purchased from GANBA or an authorized GANBA seller.
Valid proof of purchase may include:
- Order confirmation email
- Order number
- Purchase receipt
Products Purchased From Third Parties
Products purchased from unauthorized sellers, marketplaces, or third-party websites may not be eligible for GANBA warranty support.
For the best customer experience, we recommend purchasing directly through official GANBA channels.
Product Care Matters
Proper care helps extend the life of your GANBA products.
We recommend:
- Following all care instructions
- Using products only for their intended purpose
- Storing products properly when not in use
- Avoiding exposure to conditions that may damage materials
Our Promise
A warranty is more than a policy.
It is our commitment to stand behind what we create.
If you experience a genuine product issue, our team will work with you to find a fair and practical solution.
Your trust matters to us.
Need Warranty Support?
Contact our Customer Support team and include your order information so we can assist you as quickly as possible.
Thank you for choosing GANBA.
Move Better. Feel Better. Every Day.