Return Policy
Last updated: July 2026
Your Satisfaction Matters to Us
At GANBA, we want you to feel confident every time you take a step with us.
We carefully design our products to support better movement, everyday comfort, and long-term wellbeing. However, we understand that sometimes a product may not be the right fit for your needs.
That's why we offer a simple and transparent return process.
30-Day Return Guarantee
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused or gently tested.
- The product must be in its original condition.
- All original packaging, accessories, and product materials should be included.
- Proof of purchase is required.
We recommend trying the product in a clean indoor environment first to ensure it meets your expectations.
How to Start a Return
To request a return, please contact our Customer Support team with:
- Order number
- Product name
- Reason for return
- Photos of the product (if requested)
Our team will review your request and provide the next steps.
Please do not send products back before receiving return instructions from GANBA.
Return Shipping
Customer-Friendly Returns
GANBA is committed to creating a fair and convenient return experience.
Return shipping responsibilities may vary depending on the reason for the return:
If the product arrives:
- Damaged
- Defective
- Incorrect item received
GANBA will cover the return shipping costs and provide an appropriate resolution.
If you change your mind or the product is not suitable:
Return shipping costs may be the responsibility of the customer unless otherwise stated.
Refund Process
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Your refund will be processed to the original payment method.
- Refunds are typically completed within 5–10 business days after approval.
- Processing times may vary depending on your bank or payment provider.
Original shipping fees may not be refundable unless the return is due to an error on our part.
Exchanges
If you need a different size, model, or product variation, please contact our support team.
Depending on product availability, we may assist with:
- Size exchanges
- Replacement items
- Alternative product recommendations
Damaged or Incorrect Orders
We carefully inspect products before shipment.
However, if your order arrives damaged, defective, or incorrect:
Please contact us within 7 days of delivery and provide:
- Order number
- Description of the issue
- Photos or videos showing the problem
Our team will review your case and arrange the best solution.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Products marked as final sale
- Items damaged due to misuse or improper care
- Products returned without authorization
- Items missing original components or packaging
Product Care & Hygiene
For health, hygiene, and safety reasons, some products may have additional return requirements.
Please follow all product care instructions to maintain eligibility for returns.
Order Cancellation
If you need to cancel your order, please contact us as soon as possible after purchase.
We can only cancel orders that have not yet entered the fulfillment process.
Once an order has been shipped, it must follow our standard return process.
Warranty Support
Some GANBA products may include warranty protection against manufacturing defects.
Warranty coverage varies by product.
For warranty questions, please contact our support team with your order information.
Our Commitment
We believe every customer deserves a product experience built on trust.
Our goal is not simply to process returns—we want to help you find the right movement solution for your needs.
If a product isn't the right fit, we'll do our best to make the process simple and fair.
Need Help?
Our Customer Support team is ready to assist you.
When contacting us, please include your order number so we can respond faster.
Thank you for choosing GANBA.
Move Better. Feel Better. Every Day.